Refund policy

Return and Refund Policy Last updated: [09/26/2025]

Document Plus is committed to providing high-quality, customizable digital templates for solo entrepreneurs and contractors. Because our products are digital downloads, we offer a limited refund policy as outlined below.

1. Digital Product Nature

All products sold by Document Plus are digital files (Word and PDF templates) delivered electronically. Once a file has been downloaded, it cannot be returned.

2. Refund Eligibility

Refunds may be granted under the following conditions:

• The product was not delivered due to a technical issue (e.g., failed download link).

• You accidentally purchased the same item more than once.

• The file is corrupted or unusable, and we are unable to provide a working replacement.

Refunds will not be issued for:

• Change of mind after purchase.

• Incompatibility with your software or device.

• Minor design preferences or formatting issues that do not affect usability.

3. How to Request a Refund

To request a refund, please contact us at [ethanclem98@icloud.com] within 7 days of purchase. Include:

• Your order number

• The name of the product

• A brief description of the issue

We aim to respond within 2 business days and resolve your request promptly.

4. Exchanges and Replacements

If you experience a technical issue, we’ll first attempt to resend or replace the file. Refunds are considered only if the issue cannot be resolved.

5. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on our website and take effect immediately.